Photo acceptance guarantee policy
Clear policy on what PicsForm guarantees (rule matching) vs what no vendor can guarantee (government approval).
What we commit to
- Exports are generated against the published spec for the document you selected
- Hard rule failures block checkout so you do not pay for known non-compliant files
- Official source URLs are cited on document guide pages
- Identity-safe processing — no facial feature alteration
What we cannot guarantee
- Visa or passport approval — photo compliance is only one factor
- Subjective consular decisions or identity mismatches with other documents
- Portal bugs, downtime, or unstated technical checks
- Rules changed by authorities after our lastVerified date
If your photo is rejected
Contact support with the rejection reason and document ID.
More details
Contact support with the rejection reason and document ID. If PicsForm scored a passing hard-rule check but an authority cited a spec we enforce, we investigate and update rules or assist with re-export per our Terms.
FAQ
Do retail studios offer guarantees?
Most disclaim responsibility for government decisions, same as online tools. Compliance matching is the realistic standard industry-wide.
PicsForm matches photos to published requirements. This is not legal or immigration advice and does not guarantee application approval. Always confirm current rules on the official portal.