Retake guide
Passport photo rejected — wrong pixel size
The file is not the published width × height in millimetres or pixels.
Why the authority rejects this
A 35×45 mm crop uploaded to a 2×2 inch US form is the wrong shape. Portals that check pixels reject 1200×1600 when they asked for 600×600.
What to do
- Select the exact document before you crop.
- Do not use a generic ‘passport size’ app that only knows 35×45 mm.
- Confirm millimetres and pixels on the PicsForm requirements page for that document.